Refund policy
REFUND & RETURN POLICY
Last updated: May 9, 2026
Thank you for shopping with Cookies and Creme Kingdom! We want you to love your order. If something isn't right, here's how we can help.
Return Window We accept return requests within 15 days of the delivery date. Requests submitted after 15 days will not be eligible for a refund or exchange.
Item Condition Requirements To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition with all tags still attached
- Free from odors, stains, pet hair, or damage
- In original packaging where applicable
Items that do not meet these conditions will not be accepted and will be returned to the sender.
Non-Returnable Items (Print-on-Demand) Because our products are custom printed on demand specifically for you, the following items are final sale and non-returnable:
- Custom or personalized items (any product printed with a specific design, character, or name)
- Items marked as final sale at the time of purchase
- Gift cards
If your item arrives defective, damaged, or incorrectly printed, we will replace it or issue a full refund at no cost to you — please see "How to Initiate a Return" below.
How to Initiate a Return To start a return, email us at cookiesandcremekingdom@gmail.com within 15 days of delivery with:
- Your order number
- A brief description of the issue
- Photos of the item (required for defective or damaged claims)
We will respond within 2–3 business days with next steps. Do not ship items back without prior authorization — unauthorized returns will not be processed.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original payment method
- Processing takes 5–10 business days depending on your bank or card issuer
- You will receive an email confirmation once the refund has been issued
Shipping costs are non-refundable unless the return is due to our error (defective, damaged, or wrong item sent).